Precision Redefined

Considered one of the world’s most delicate crafts, watchmaking is an art of true intricate beauty. Originating in the 16th century, the mechanical timekeeper has been a staple of our lives for generations. Its care and preservation are skills hard to find, and with thorough training required, this heritage craft is often considered a dying art. Characterised by tradition, watchmaking incorporates classical elements with contemporary techniques.

For many, the watches we carry are seen as prized investments. A testament to our hard work and dedication, a symbol of our achievements. The modern-day conscious consumer looks for authenticity, quality, and creativity. In short, the expectation is that these purchases will endure for years to come. Others will inherit well-cared-for heirloom pieces that have been passed down for generations. While often overlooked, the maintenance of these treasured timepieces should be treated with respect and care.

Since 1840, Scottish Jeweller Laings has recognised the beauty in horology, understanding the necessary emphasis on its continued presence in the industry. In 2023, Laings proudly opened a state-of-the-art Rolex-Accredited services centre. Founded by a passion for time, to move, record and inspire, the services centre is nestled in Glasgow. Finding its home in the historic Rowan House, at the heart of the city’s style mile – Buchanan Street – the Centre caters to a range of brands including Rolex, Patek Phillipe, OMEGA and Tag Heuer.

This is not merely a haven for repairs; rather, the workshop serves as a poignant symbol of time-keeping preservation, a sanctuary where the essence of watches is meticulously restored to its former glory. In the skilled hands of Laings’ artisans, the workshop transcends the conventional notion of repair, transforming watch care into an exquisite art form. Each timepiece that undergoes the careful hands of the craftsmen becomes a testament to the delicate dance of tradition and innovation. Appointing a new services director, Serena Gough is a veritable fountain of knowledge for the industry. Her profound insights serve as a compass for navigating the facility’s new chapter, marking it not only as a milestone for the business but as a transformative era for the entire community:

“It takes a very special business to understand the potential that Services, Workshops and that of the talented people that they have within them. To not just understand that but invest too is one that is infinitely more special. I believe we are entering a new era with so much potential and I’m truly grateful to be a part of that.”

At the core of the Laings Service Centre lies a team of highly skilled professionals, each possessing a profound understanding of the delicate mechanisms that govern the art of timekeeping. Breathing a new lease of life into the craft, Laings lays a clear foundation for their hopes for the industry, nurturing the next generation of skills while providing opportunities for those looking to pursue a career in the field. Giving back to the industry they have been a part of for so many years.

In an era dominated by mass production and fleeting trends, the Glasgow Services Centre is a beacon of traditional craftsmanship. It serves as a reminder that there is inherent value in the time-honoured art of watchmaking, where precision and passion converge to create lasting legacies. Its list of services includes disassembly and cleaning of watches, accuracy testing, lubricating the movement inside and technical testing for water resistance. The expert team will be able to guide watch owners through a myriad of problems. Ensuring their timepiece is ever-enduring.

The new Laings Service Centre is but only one step forward for the company. Now governed by its sixth generation, Laings will see the opening of a new flagship store later this year. The new showroom living below the workshop will be home to an array of luxury watch and jewellery brands.
Visit Laings and embark on a journey of discovery guided by their expert team, experiencing the artistry of jewellery and watchmaking in a setting where tradition meets innovation.

Explore Laings existing showrooms in Glasgow’s Argyll Arcade and Edinburgh.