cumnock factory outlet

Since March 2013, Cumnock Factory Outlet has been a much-loved shopping destination attracting visitors near and far on the lookout for a brand name bargain. In July 2023, however, tragedy struck when a fire ripped through the premises leaving nothing but the external structure intact: internally, everything was destroyed. It was a devastating blow for the outlet, resulting in eighteen months of extensive renovations, re-fittings and re-stocking until, in January of this year, they were once again able to re-open to the public. Whilst everything inside is new, including modernised systems, processes and an updated look, the staff remain the same: it is with pride that the business owners were able to hold on to all the staff following the fire, welcoming them back in January when doors re-opened.

For customers old and new the staff are central to the shopping experience at Cumnock Factory Outlet with the quality of service being a main attraction. A quick look at the reviews shows just how valued they are by shoppers who rate customer service so highly. Since the re-opening in January there has been huge support from the local community and from loyal customers who are thrilled to see their favourite shopping outlet back in business. Customer loyalty is enduring with the outlet café twice winning ‘Shopper’s Café of the Year for Scotland,’ as voted for by shoppers in the years before the fire – one look at the updated café space and menu suggests they could be well on their way to winning a third time.

It’s not just locals who appreciate the 25,000 sq ft of floor space filled with brand names – coach loads of shoppers frequently stop in on their way to the nearby Dumfries House, keen to browse for bargains. A glance at some of the brand name concessions featured in-store across fashion, homeware, gifts, kids, footwear and the newly added pets’ section, explains why this is such a popular destination: there’s something for everyone, including that well-earned café stop at the end of a long shopping spree. It really is a family day out with service, selection and value bringing people back time and again.

So, what brand names can you expect to see? For the ladies there’s an extensive fashion range including names such as Tigi, Klass, Just Elegance, Izabel London, and Wish Boutique designed for the younger clientele. For the men, Double Two and Carabou are featured brands and for both men and women who love the outdoors Regatta, TOG 24 and Weird Fish are amongst the concessions in-store offering impressive discounts on a wide range of clothing. In footwear, Pavers and Skechers steal the show with multiple design lines in-store offering significant savings.

In the homeware section you’ll find everything from cleaning apparatus and storage solutions (Wham Classics) to designer bedding (Julian Charles) and top of the range branded enamelware and stainless-steel cookware with Judge and Stellar being the prized supplier of kitchen goods. While you’re there you can also pick up a new suitcase for your next holiday from a luggage range which is proving very popular.

Moving into the gift section you can expect a to find a treasure trove of loveliness with Lomond Children’s Books, Shearer Candles, products featuring Jan Laird’s beautiful artwork and Ruslyn fairtrade hand crafted wood products all on display alongside countless others. A fantastic selection of educational and fun kids’ toys from birth upwards means little ones won’t get bored as they shop and you can even pick up a plush toy for your four legged friend from the new pets’ section so no-one’s left out. You can see why it’s a family friendly shopping destination and one which deserves time for browsing in order to get the very best out of the Cumnock Factory Outlet experience.