Ralston Contracts
We may not be having the spring and summer that we were all hoping for, but on the rare occasion that the sun does shine, you want to take advantage of it in the garden of your dreams. If this isn’t what you see when you look out your back door, then Ralston Contracts is the answer. John and Natalie are a husband and wife duo with over 35 years in the landscaping and construction industry who now run their own business, Ralston Contracts.
The couple met while at work, Natalie in procurement and John in operations and groundworks, and after hearing too many stories of unfinished or poor work, decided it was time to start their own business. It was a daunting prospect with two young children but one they felt they had to do to restore faith in the landscaping industry and give themselves the freedom and flexibility they desired for their family.
Based in Ayrshire, they try to keep themselves local, serving the Ayrshire community but will go slightly further afield with enough notice, and notice is certainly something you will need with the couple already fully booked until November this year. John is in charge of operations, day to day workload, and their two other crew members. Natalie focuses on procurement, contracts, HR, social media and customer services.
Natalie believes it is their customer service and attention to detail that sets them apart from their competition.
“There is a real theme in our customer testimonials. Our clear communication, constant updates and really making the space personal to the customer, help us to build trust and real relationships with our customers. We understand how important these spaces are to our customers and want to ensure we deliver exactly what they have asked us for.”
The materials that John and the team use are the highest quality and their extensive experience means the cuts and patterns they can incorporate in to the design are unique to Ralston and will help your garden, patio or driveway stand out.
With a background in landscaping and construction, Ralston Contracts offers a range of work to their customers. Gardens, landscaping and decking should be topical just now but they can also build patios and driveways and have license to do pavement crossovers for driveways. They can submit all the paperwork to the council on your behalf and then complete the work. Pergolas and screen walling can also be done by John and the team, making Ralston Contracts the place to go for total renovations or elevating your garden to the envy of all your neighbours!
After speaking to Natalie it became very clear that customer satisfaction is what drives the couple. Great feedback continues to reassure the couple that they made the right decision to go out on their own, and to further ensure their customers can trust them they decided earlier this year to apply for South Ayrshire Council’s Trusted Trader accreditation. They were awarded accreditation in early May, which means they have been fully vetted by Trading Standards. The scheme is based on customer experience and feedback and for such a young business to have achieved this so quickly shows the wonderful job they are doing and how committed they are to treating customers fairly.
When I started out on my own garden adventure last year I really wish I had known about Ralston Contracts. After speaking to the couple and viewing their work I could have saved myself a lot of time and my own shoddy work by enlisting their expertise. I would have been in great hands with Natalie’s support and John’s attention to detail and it would definitely be finished by now! If you, like me, are looking out at your garden or driveway and wishing it was the place to be when we finally do see some sun, give Ralston Contracts a call, you will not be disappointed.
